iYogi Announces Launch of Monitoring and Performance Tool For SMBs

iYogi – a leading provider of technical support services with horizons in the US, UK, Canada and Australia – today announced the launch of its exclusive server monitoring tool for small businesses. The new product offers integrated technology solutions to surmount the users’ unique IT support requirements thereby enabling them to derive and share information, data, enable network performance analysis, and security trends critical to plan and manage their set of servers – 24x7.

Uday Challu, iYogi’s CEO commented, “Holding a significant niche for itself in the computer support industry, iYogi has always known to be on the forefront of adapting breakthrough technology to exceed customer service expectations. This time we have developed a tool offering value-add functionality which will help small business customers maximize the business outcomes of IT.”

iYogi’s monitoring tool provides real time observation and monitoring solutions to ensure more robust and reliable IT infrastructure for small buinesses. Small Business owners also get a comprehensive assesment of their IT environment to meet technology needs with the scalability for future growth and create preventative measures based on quick analysis of network device alerts, pre-failure indicators, performance benchmark and security issues.

The new Monitoring and performance tool will provide small businesses with the opportunity to test all technical and non-technical aspects of their servers and help them to strengthen overall IT infrastructure. The array of services will include: Patch Management, Security Auditing, Site Inventory, Real Time Alerting Script Based Management, and Remote Management for all critical server issues.

“Irrespective of the business being small or large, when the consumer chooses iYogi, he leverages the potential of an elite taskforce of Microsoft Certified System Engineers and Cisco Certified Network Associates, ready to service their critical assets, using the most advanced network asset tracking and Performance monitoring”, adds Challu.

Another factor where the Company aims to distinguish itself from its competitors is product pricing. Embracing the concept of service quality, iYogi offers competitively priced technical support services at no-haggle, low prices.

As for its small business support, the Company has integrated its exclusive Monitoring and Alerting Services under one price umbrella of just $480 annually. per server i.e. $49.99 per month. The price is certainly hard to find anywhere else.

For more information on iYogi Small Business Support, visit http://www.iyogibusiness.com/

Contact Details:
Company Name: iYogi Technical Services Pvt Ltd
Address: iYogi Inc.12 Desbrosses Street3rd FloorNew York, NY 10013Toll Free no:1-800-237-3901Work Number: 1-212-229-0901Fax Number: 1-888-867-2715
E-Mail: awadhesh.singh@iyogi.net

iYogi Secures $9.5M in Series B Funding Led by SAP Ventures, With Follow-on Investment from Canaan Partners and SVB India Capital Partners

New York, 24 July, 2008: Personal Offshoring, which is driving the next wave of India’s outsourcing success story, got a huge boost today when iYogi - a remote technical support provider from India - raised $ 9.5 million in Series B financing from SAP Ventures, a division of SAP AG, Canaan Partners and SVB India Capital Partners, a venture fund affiliate of Silicon Valley Bank.
iYogi (www.iyogi.net) delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows operating system, software applications, peripherals and multifunctional devices.

“Personal Offshoring has created new investment opportunities in India with incredible growth potential,” said Doug Higgins, partner at SAP Ventures. “It is very exciting to see companies like iYogi challenging the traditional enterprise-focused offshore-service delivery model by creating a consumer-focused, direct-to-customer personal offshore model. iYogi is one of the fastest-growing companies in this market segment, and we look forward to working with them to create India’s next success story.”

“Our focus on the customer experience has helped us achieve a 93 percent satisfaction rate across more than 50,000 customers,” said Uday Challu, CEO of iYogi. “We are delighted to have the support of three terrific investors as we increase our market share and continue to provide the best technical support experience possible for our customers.”
iYogi will use the funds to fuel its expansion into 12 new regions, including the United States, the United Kingdom and Canada, and to increase its delivery of new services including PC recovery, anti-virus/spyware, data back-up and PC optimization.

“As consumer technologies grow in sophistication, consumers will be seeking the kind of home IT support services – including remote services offered by companies such as iYogi – to help them solve their most complex problems,” said Kurt Scherf, vice president and principal analyst, Parks Associates. “In primary research, we found more than one-third of consumers are willing to pay for competent and professional remote support services, and 60% express a strong interest in software solutions – what we refer to as ‘PC Dashboards’ – that automate many basic PC performance enhancement and troubleshooting features, solving many PC-related problems before they even are noticed by end-users.”


iYogi had previously raised $3.1 million in Series A financing from Canaan Partners and SVB in April of last year. “iYogi is one of the most promising investments for Canaan Partners,” said Alok Mittal, managing director of India at Canaan Partners. “Third-party, vendor-independent technical support is an exciting new service category, witnessing explosive growth. Customers are looking beyond the traditional vendor-provided support to remote channels for better problem resolution, faster service, and greater overall satisfaction. iYogi has created an incredible value proposition and price offering for its customers that is hard to beat.”
”Several next generation outsourcing companies from India are delivering a range of personal offshoring services for individuals and small businesses in the U.S. including online tutoring, tax preparation, remote executive assistance and research services,” said Suresh Shanmugham, managing director of SVB India Capital Partners, a venture fund affiliate of Silicon Valley Bank. “iYogi has leveraged the technical skills available in India along with process expertise to scale as a global technical support provider for millions faced with increasingly complex technology”.


About SAP Ventures

SAP Ventures invests in innovative and disruptive software and services companies globally. We pursue opportunities across all stages for outstanding financial return. Our goal is to bring substantial benefit to all parties by facilitating interaction between portfolio companies and SAP and its ecosystem of customers and partners. SAP Ventures has a successful track record of building industry-leading companies by partnering with outstanding entrepreneurs and top-tier venture capital firms since 1996. For more information, visit www.sapventures.com.
About Canaan Partners
Canaan Partners is a global venture capital firm specializing in early-stage information technology and life sciences companies. Founded in 1987, Canaan Partners has $2.4 billion capital under management and has invested in more than 240 companies, completed 63 mergers and acquisitions, and brought over 50 companies public. The firm catalyzes the development of innovative mobile, Internet, CleanTech, networking, semiconductor, enterprise software and services, biotechnology and medical technologies to build next-generation market leaders. Canaan was an early investor in Acme Packet (APKT), Aperto Networks, BharatMatrimony.com, Blurb, DoubleClick (DCLK), ID Analytics, Match.com and SuccessFactors, along with dozens of other market-leading companies. Canaan is headquartered in Menlo Park, California and also has offices in Connecticut, India and Israel. For more information visit: www.canaan.com.
SVB India Capital Partners Fund and Silicon Valley Bank
SVB India Capital Partners Fund is a $54 million equity fund that is focused on Indian companies and co-invests across industries and stages with top-tier venture capital firms. Silicon Valley Bank is the premier commercial bank for emerging, growth and mature companies in the technology, life science, private equity and premium wine industries. Founded in 1983 and headquartered in Santa Clara, Calif., the company serves clients around the world through 27 U.S. offices and five international operations. Silicon Valley Bank is a member of global financial services firm SVB Financial Group, with SVB Analytics, SVB Capital, SVB Global and SVB Private Client Services. More information on the company can be found at www.svb.com.
About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support for $119.99 per year, iYogi now boasts more than 50,000 customers. The company employs 450 professionals servicing customers in the U.S., U.K., Canada fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

# # #
SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned are the trademarks of their respective companies.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.


The information contained herein is subject to change without notice. iYogi shall not be liable for technical or editorial errors or omissions contained herein.

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.
All other product and service names mentioned are the trademarks of their respective companies.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

Press Contact Information

Vishal Dhar
awadhesh.singh@iyogi.net
1-212-229-0901
Company Name: iYogi Technical Services Pvt Ltd
Address: iYogi Inc. 12 Desbrosses Street 3rd Floor New York, NY 10013
Toll Free no: 1-800-237-3901
Work Number: 1-212-229-0901
F ax Number: 1-888-867-2715
Mail Id: awadhesh.singh@iyogi.net

Source URL: http://www.iyogi.net

All-in-one printer offers quality over speed

This printer, scanner, and copier has a suite of features for the amateur photo enthusiast that includes a touch-screen display, built-in Wi-Fi, Bluetooth connectivity, a slide scanner, and a dual paper feed tray, but it's not without a few missteps.

The photo quality is better than average and the hardware is well-designed, but the lack of an auto-document feeder (ADF) and painfully slow print speed prevent us from giving this otherwise excellent printer an Editors' Choice award.

Design and features

The design of the C8180 is similar to the rest of the printers in the Photosmart series, but this particular model has a few notable hardware additions that you won't find in most All-in-Ones.

Unlike most printers, the C8180 has a swiveled touch screen that lets you control all the software functions including photo editing, wireless setup and management, and scanning jobs.

The touch screen eliminates button clutter and frees up the rest of the front panel for simple buttons that control one-touch red-eye removal as well as a few others for start, stop, and cancel.


Although HP flaunts the C8180 as a full-featured AIO for the home and office, it lacks a fax machine and an auto-document feeder that you can find on other AIOs for less money.

You'll also notice a unique hardware feature on the front of the C8180: a LightScribe drive that lets you archive your data directly from a USB key or an external memory card to a CD/DVD.

We're not disputing its utility, but we wish HP could have found a way to include the drive alongside an ADF and fax instead of omitting them entirely.

In either case, we must compliment HP on the build quality and design of the C8180. The rounded corners and silver/white overlay contribute to its overall appeal; this printer will look great alongside any desk setup.

You have three options for connecting your computer to the printer: wired via the included USB cable, Bluetooth, or Wi-Fi. We can confidently state that the Photosmart C8180 is the easiest Wi-Fi printer we've used to date.

Other printers make you pour through pages and pages of instructions and ultimately force you to set up the connection via an ad-hoc network, but the C8180 distills the process down to a simple pairing between the printer and your computer.

In fact, there are no onscreen instructions; you set everything up through the digital LCD on the faceplate itself. From open box to first print, the entire Wi-Fi setup took less than 5 minutes.

Another unique feature to the C8180 is its dual paper input tray. This is bound to be one of those, "Why didn't we think of that?" headaches for HP's competitors, and it really is genius -- the C8180 has two separate paper trays: one for larger 8.5-by-11 inch paper and another for smaller 4-by-6-inch media.

This small hardware addition saves time and desk space by allowing the user to manually select which paper tray will spool from the device, but most of the time the C8180 will choose automatically depending on the job.

The C8180 uses six separate ink cartridges (black, light cyan, light magenta, cyan, magenta, and yellow) and each has its own dedicated bay underneath the hood.

We're happy to see that each cartridge is easily replaceable at a fairly reasonable price. Even though each color costs the same, the page yields vary immensely, so for our calculations we used black and yellow, which apparently yield the most pages.

A black ink cartridge costs $18 and will yield 660 pages, which comes out to 2.7 cents per page and a yellow cartridge costs $10 for 490 pages, or 2 cents a page. Both are reasonable for a photo printer at this price.

Performance

The C8180 printed much slower in all three of our test categories compared with other printers in the same price range. The discrepancy is most obvious in photo prints -- the HP printed almost half a page per minute slower than our other test subjects, including the Brother MFC-685cw, an AIO that lost major points for its slower-than-average print speed.

Even the Brother beat our HP by a full page per minute in photos, averaging about 1.3 ppm, while the HP trudged in at a meager .66 ppm.

Thankfully, there's more to be said for the HP's photo quality than its print speed. The text documents we tested on the C8180 came out very clear with bright, outstanding colors and dark black lines.

The color spread came out even with zero fuzziness or jagged edges, even at smaller points. The printer also produced very pleasing 4x6-inch photos with accurate color reproduction in skin tone and an even hue across the page.

Some of the lighter colors appear undersaturated, even on HP's own Premium Glossy Photo Paper, but overall these prints will satisfy some of the most nitpicky photo enthusiasts.

Like many of the printers in HP's Photosmart series, the C8180 produces better quality color scans than grayscales. We noticed a significant amount of compression in the grayscale scans with serious gradation issues at the dark end of the spectrum.

This problem is almost nonexistent when scanning color prints, where we were actually impressed with the level of evident detail and representation.

Printer Support

HP includes its standard one-year warranty with the Photosmart C8180, which includes 24 hour toll-free technical support and the option to upgrade to an additional two years of HP Accidental Damage Protection as well as access to its unique Pick Up and Return program.

HP's Web site also has easy-to-use features including online classes, FAQs, driver downloads, and troubleshooting tips.

source:cnn.com

The Choice Of Printer Repair

Nothing is worse then going to print out an important document and finding that your printer has ceased to function. We all know the drill; we’re getting error messages left and right; over and over again we open up the machine and unleash the many hidden compartments looking for a jammed piece of a paper or anything that will clue us in to the problem. And when we’re at our wits end we know that it’s time to make the call for printer repair.

Printer repair is a difficult choice to weigh, simply because the affordable prices of printers makes the purchase of a new one – over the repair of an old one – sometimes easier and less expensive. Deciding on printer repair depends largely on the component that has stopped functioning. If you’re dealing with a paper jam you just can’t seem to solve, then, chances are, a printer repair professional can eradicate the problem very quickly and at very little cost.

If you’ve had ongoing problems with your printer and the repair bills have continued to mount, then it may be wise to skip the printer repair going forward and purchase a newer printer with a warranty. A printer repair warranty would essentially alleviate the worry over a printer breakdown, as parts and, in many a case, labor is covered under the warranty contract.

If you have to send your printer out for printer repair then turn to the manufacturer first and foremost. A printer manufacturer has a vested interest in upholding the reputation of its products. You will often find printer repair professionals who offer a superior level of service; and you can rest assured that the replacement parts you are receiving – if necessary – are in line with the manufacturer’s standards.

Some large office equipment supply stores also offer printer repair but be sure that you’re dealing with a reputable organization that will give you the same quality parts that you purchased initially. There are also private companies that offer printer repair; in some cases they will come to your office and work on the printer there. Weigh price considerations when determining the best printer repair as well; some of these smaller companies offer more competitive rates than the big guys, although you want to ensure that you’re getting the same level of quality work.

When it comes to printer repair, you must first determine the wisdom of repair versus the purchase of a new machine. If printer repair is the way to go, then be sure you are comparing apples with apples when considering several different companies.

source:ezinearticles.com

HP Printer and Printers Shared on XP Workgroup - An Insight

Printer and Printers Accessories are required in almost every place. Nearly all offices, shops, and industries require printers for some reason or the other. A Printer is basically an output hardware device that prints texts or image tasks assigned to it from a computer. Present day operating systems offer many options for customizing a printer. You can also use advanced features like Printer Sharing that enable you to use a single printer over the network, i.e. from a number of computers. Many offices use the Sharing of Printers to make operation more economic.

This article would be helpful if you want to share a HP Computer Printer in windows XP professional workgroup network. Following are the steps you can use for Printer Sharing:
The whole process can be divided into two basic steps:

Step 1: Sharing the HP Computer Printer

First open the Control Panel and open the Printers and Faxes by double-clicking on the corresponding icon in Control Panel. Alternatively, you can click on Printers And Faxes on the Start Menu.

In the Printers And Faxes windows that has appeared, right click on the printer you want to share and click on Sharing. But make sure that you have enabled the File and Printer Sharing for Microsoft Networks on network card's properties.

In the window that appears, click the Sharing tab and select the Radio-Button named 'Share This Printer'. Assign a share name to the computer, say HP Printer and Printers; this is the name with which your printer will be known on the network. Click OK.

Step 2: Connecting the Shared HP Printer

Now start the computer where you want to use the shared printer, HP Printer and Printers. Open the Printers and Faxes window in the same way as you did in Step-1.

Now click on file on the menu bar and select Add Printer. The Add Printer Wizard will open.
Clicking Next on this Add Printer Wizard will take you to the next page, where you have to select whether you wish to install a Local Or Network Printer. Select 'A Network Printer, Or A Printer Attached To Another Computer' and click Next.

On the Specify A Printer page, select the option Browse For A Printer and then click Next.

On the Browse For Printer page that appears, reach your shared printer named HP Printer and Printers and select it. For this you may have to expand the groups by clicking the Plus sign '+' next to them.

Click Next after selecting the shared printer. A dialog box will appear asking whether you are sure to install the driver for the printer. Click Yes and then Finish.

Now-a-days, printers come in many varieties and models

For any help related to printer, you can go for Printer Repair

source:enzinesarticles.com

EU security agency warns over insecure printing

Reckless printing isn't just creating a huge carbon footprint by turning forests into the contents of landfill sites via office rubbish bins. Running off copies of documents also creates a forgotten security risk, according to ENISA, the European Network and Information Security Agency.
A survey of 350 European business by ENISA discovered scant awareness of the costs and risks of uncontrolled printing.

Printers churn out a multitude of sensitive business documents ranging from invoices to employee and customer data, for example. Sensitive documents are often carelessly discarded next to printer or not even picked up. Just over half (53 per cent) of organisations surveyed by ENISA use authentication (technologies such as smart cards, biometric identification, or PIN codes) for printing.

Photocopier and printers have evolved from simple, single-function grey boxes to multifunctional, networked document processing hubs. Modern printing devices keep digital copies of scanned or printed documents. ENISA describes printing as the "forgotten link" in the security chain.

Printers are becoming more and more like other computing devices on a network. As the spread of the Code Red worm demonstrated, modern networked printers can be affected by malware. Networked printers can become a conduit for hacker attacks.

Andrea Pirotti, executive director of ENISA, commented: "Business in Europe must realise that printing and copying is not as safe as when Gutenberg started printing 540 years ago. Crucial company assets and confidential data is at stake as even printers can get hijacked."

ENISA's report, Secure Printing (pdf), details a set of advice on the secure printing and copying of confidential data. Among the report's key recommendations is that organisations develop a policy on who can print or copy documents, which should be classified depending on their level of sensitivity. The agency also advocates wider use of authentication in printing and the location of printers in secure areas.

If you are facing any kind of problem with you printer then go for Printer Help

source:channelregister.co.uk

New Samsung printer desiged to run heads

Samsung Electronics, a market leader in IT equipment and consumer electronics, announces the launch of the world's slimmest monochrome laser printer, the ML-1630, and multifunctional printer, the SCX-4500. With a grand-piano black high-gloss finish, these compact printers radiate a sense of luxury which emphasises personal style and sophistication. These new additions to Samsung's print range represent a new type of product for the global printer market and the introduction of a design-focused printer category.

Aimed at savvy users who value style and design as much as functionality, the compact size and sleek design of the Samsung ML-1630 and SCX-4500 reflect a sophisticated form of minimalism. Both printers deliver high quality functions, and are the perfect office accessories for just about any environment. Additionally, by reducing unnecessary buttons and replacing them with soft-touch sensors, and blue LED lighting, the ML-1630 and SCX-4500 enable users to access menus more conveniently and effortlessly.

The ML-1630 is the world's slimmest mono-laser printer at only 11cm thick, which is two thirds the size of any competing product's minimal size. This has been achieved by reducing the printer to its most fundamental features and clever engineering. With these printers Samsung has accomplished the fusion of a simple and sleek exterior and a high technology core.

"Samsung wanted to create not only a functional printer, but one with a striking design that would lead the printer industry," said Peter McParland, IT Country Manager Samsung Ireland. "In a world where consumers are looking for more than just product functionality, we have taken its printers to an entirely new level of artistic refinement."The ML-1630 F is available at a price of €249 nationwide.

source:techcentral.ie